Hotel Puerta America, Madrid
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Key details
About the Hotel
Avenida America, 41,
Madrid,
Spain,
28028,
Community of Madrid
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Space Club by Zaha Hadid
Max:
2 persons
25 m²
Bed options:
1 Double bed
Heating
Bathtub
room details
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Junior Suite Executive Lounge Access
Max:
2 persons
45 m²
Bed options:
1 King-size bed
Heating
Air conditioning
room details
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Executive Suite Executive Lounge Access
Max:
2 persons
60 m²
Bed options:
1 Double bed
Heating
Bathtub
room details
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Getting around
A guide to all available transportation options
Facilities
Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments
General
- Non-smoking property
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Allergy-free rooms
- Lift
- Currency exchange
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Services
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Wake up service
Dining
- Restaurant
- Cafe
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Paid babysitting/ Child services
Spa & Leisure
- Sun terrace
- Garden area
Room features
- Heating
- Soundproofed rooms
- In-room desk
Bathroom
- Private bathroom
- Free toiletries
- Toilet
Media
- Cable/ Satellite television
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Location
Avenida America, 41,
Madrid,
Spain,
28028,
Community of Madrid
Map view
Avenida America, 41,
Madrid,
Spain,
28028,
Community of Madrid
City landmarks
Football Stadium
Santiago Bernabeu Stadium
2.1
km
Landmark
Calle Ponzano tapas
2.5
km
Landmark
Plaza de Toros de Las Ventas
2.3
km
Park
El Retiro Park
3.0
km
Landmark
Parque del Retiro
3.1
km
Museum
Prado National Museum
3.5
km
Museum
Museo Sorolla
2.4
km
Park
Berlin Park
1.6
km
Museum
Museo Nacional Thyssen-Bornemisza
3.4
km
Museum
Museo Lazaro Galdiano
1.6
km
Public Building
Cybele Palace
3.0
km
Square
Plaza Mayor
4.2
km
Museum
Plaza de Cibeles
3.1
km
Museum
Museo Nacional de Ciencias Naturales
2.4
km
Museum
National Archaeological Museum
2.5
km
Casino
Gran Via
3.7
km
Square
Puerta del Sol
3.9
km
Landmark
Museo Taurino de Madrid
2.0
km
Palace
Royal Palace of Madrid
4.5
km
Park
Parque del Oeste
1.1
km
Square
Plaza del Marques de Salamanca
1.9
km
Landmark
Torrespana
2.3
km
Square
Plaza de Colon
2.4
km
Landmark
Edificio AGF
1.1
km
Landmark
Estatua a Jose Cubero "Yiyo"
1.2
km
Landmark
Palacio de Cristal
3.2
km
Landmark
Community of Madrid Sports Centre
2.6
km
Landmark
Barrio de Salamanca
1.9
km
Gallery
Fundacion Juan March
2.8
km
Nearby
Numero Numero 2 Esquina Con Avenida de America Numero 37 Calle Corazon de Maria
Torres Blancas
140 m
Restaurants
Karrara Terrasse
40 m
Avenida de America 41
El rincon dela Rodriguez
120 m
Calle Corazon de Maria No 6
El Almacen
210 m
Calle Corazon de Maria 43
Vila Brasil
390 m
1 Calle Puenteareas
Restaurante el Molino Viejo
200 m
Calle Corazon de Maria 32
El Reblochon
360 m
Calle Clara del Rey 24
Lai Fusion Food
400 m
Clara del Rey
Reviews and Ratings
Feedback from previous guests about their experience.
Robert
United Kingdom,
March
2025
6.8/10
I enjoyed my stay at Hotel Puerta America, particularly the stunning design and unique room concepts that felt like an immersive art experience. However, I found some aspects lacking, like the need for better lighting and more friendly service. The breakfast buffet was decent but could use improvement. Overall, it's a nice spot if you're looking for a stylish environment, even though some amenities weren't as expected. 🌟🥐
Rooms
8.0
I stayed on the Norman Foster floor, and the room was light and airy, featuring an open plan bathroom and central shower. However, the lighting was complicated, and I missed having tea-making facilities. The safe was inconveniently located too. 🛏️✨
Service
6.0
Service was brisk, but not very friendly. I would have appreciated a warmer welcome and a bit more assistance during my stay. It felt a bit impersonal. 😕
Location
7.0
The location is decent, with a metro station just a short walk away, but it takes about 30 minutes to reach the city center. I found it a bit far for quick outings.
Dining
6.0
Breakfast offered a basic buffet that covered most options, but I've seen better at other 4-star hotels. I also found the dining options quite pricey for what was offered. 🍽️💰
Facilities
7.0
The hotel was in the process of adding new amenities like a pool area. While the interiors are striking, some elements are showing age, which detracted from the overall experience.
Alexander
United Kingdom,
March
2025
7.4/10
Staying at Hotel Puerta America was an intriguing experience, as the design felt like living in an art installation (which I loved!). However, the practicality sometimes fell short, especially when it came to room layouts. The location is a bit far from major attractions, yet it offers good access to metro systems for getting around Madrid.
Rooms
6.0
I stayed on both the 1st and 8th floors, experiencing the stunning designs by Zaha Hadid and Kathryn Findlay. While I appreciated the unique concepts, some features were impractical, like the slippery shower floor and limited separation between the bathroom and main room. Overall, the beds were comfortable, but the layout left something to be desired.
Service
8.0
The hotel staff were attentive and genuinely helpful throughout my stay. They made every effort to accommodate my needs and offered great local recommendations. However, there were moments when the reception felt understaffed during busy times, which could lead to some delays.
Location
6.0
The hotel is positioned a bit north of the city center, making it necessary to use a taxi or metro to reach key attractions. However, I found it easy to navigate with the metro just a 5-minute walk away. For my purposes, it was acceptable, but I wouldn't recommend it if you want to be right in the action.
Dining
7.0
I enjoyed the breakfast with its diverse buffet options, which energized me for long days of exploring. However, I did notice that some restaurants were closed during my stay, limiting dining choices within the hotel for lunch or dinner.
Facilities
5.0
The fitness room was rather small with limited equipment, but I appreciated the condition of what was available. Meanwhile, some aspects of the hotel design, although visually striking, could hinder practical use (like the pool area feeling cramped).
Horace
United Kingdom,
November
2024
5.4/10
My stay at Hotel Puerta America was a mix of highs and lows. The futuristic design of the Space Hub room blew me away, feeling like I was on a movie set. However, the experience was marred by frustrating issues like a lack of basic amenities and poor room isolation. Overall, while the creative flair is impressive, the practicality of the stay left a lot to be desired.
Rooms
5.0
The Space Hub room was stunning with a unique design, but it lacked essential items like water and had inconvenient plug placements. I struggled with light controls and experienced noise from outside, which was disappointing for a five-star hotel.
Service
5.0
While the staff was friendly, the check-in process took way too long, and I felt like I wasn't given enough information about the hotel's offerings, which could have enhanced my stay.
Location
6.0
The hotel is well-located near a metro station, making it easy to explore Madrid. But the area felt a bit isolated, with not much beyond the hotel.
Dining
6.0
Breakfast options were decent, but I felt rushed as they prepared to close. It would be nice to have a more relaxed experience.
Facilities
5.0
Amenities like the rooftop observatory were closed, and the room's tech felt more confusing than helpful. Room service was slow and overpriced, which added to my dissatisfaction.
Jason
United Kingdom,
November
2024
5.6/10
I had a comfortable stay at Hotel Puerta America, enjoying the amazing design of my room on the Norman Foster floor. However, I did find some areas for improvement, especially with the breakfast options and service quality. The bathroom was a standout feature, but minor inconveniences like the lack of tea-making facilities left something to be desired.
Rooms
8.0
My room felt light and airy, with an open-plan bathroom and a comfortable bed. The design was certainly eye-catching, though I struggled a bit with the complicated lighting controls.
Service
6.0
While the staff was efficient, I noticed that their demeanor could have been friendlier. A simple smile could go a long way in making guests feel welcome.
Location
7.0
The hotel is near a metro station, making it easy to navigate around Madrid, but it's a bit far from the central attractions. I appreciated the airport shuttle service, which was quick and convenient.
Dining
5.0
The breakfast had a good variety but didn't quite measure up to other 4-star hotels I've stayed at, especially for the price. The restaurant meals were okay, but I was disappointed by the use of frozen chips in a 5-star hotel.
Facilities
7.0
The hotel looks set to open a pool space soon, which will be a great addition. However, some amenities felt a bit lacking, like the missing tea-making facilities in my room.
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