Hotel Puerta America, Madrid - Reviews, Room Options & Prices 2025

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Key details

About the Hotel

Avenida America 41, Madrid, Spain, 28028

Perfect

8.4

8.3

/10

3.6

4.2

“I loved the vibrant neighborhood, with easy access to transport!”view full review

Location

Hotel Puerta America is centrally situated in Madrid, only 20 minutes from Adolfo Suárez Madrid-Barajas Airport and easily accessible by public transport. The hotel's location allows fast travel to various parts of Spain and numerous cultural attractions in the city. Its proximity to Madrid's vibrant nightlife and art scene also enhances its appeal for business and leisure guests.

Room Accommodations

This hotel offers a selection of rooms ranging from standard accommodations to suites, each designed by renowned architects. Each room provides modern amenities, enhancing the guest experience throughout their stay. The unique designs of the rooms reflect a blend of comfort and creativity tailored for diverse preferences.

Dining Options

The hotel presents a menu of dining choices that cater to a variety of tastes and preferences. Guests can enjoy an on-site restaurant serving regional cuisine along with a well-stocked bar for evening relaxation. Various dining experiences are available, meeting different culinary needs throughout the day.

Business Facilities

Hotel Puerta America offers dedicated spaces for business meetings, conferences, and events, equipped with the necessary technology for smooth operations. The business center provides essential services for corporate travelers, ensuring that work commitments are met effectively. Different meeting rooms are available, accommodating various group sizes.

Wellness and Recreation

While primarily a business hotel, Hotel Puerta America provides relaxing amenities such as a fitness center to encourage an active lifestyle. The hotel promotes wellness with additional facilities that support relaxation and downtime for guests. Outdoor areas are also available to enhance the leisure experience.

Highlights

Location: Centrally situated in Madrid, 20 minutes from airport

Rooms: Selection of rooms designed by renowned architects

Dining: On-site restaurant serving regional cuisine

Business: Dedicated spaces for business meetings

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Space Club by Zaha Hadid

2 persons

25 m²

1 Double bed

Heating

Bathtub

room details

Junior Suite Executive Lounge Access

2 persons

45 m²

1 King-size bed

Heating

Air conditioning

room details

Executive Suite Executive Lounge Access

2 persons

60 m²

1 Double bed

Heating

Bathtub

room details

Deluxe Room

2 persons

25 m²

1 Double bed

Heating

Air conditioning

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Centre

Madrid 3.7 km

Airports

Adolfo Suarez Madrid-Barajas (MAD) 18.4 km

Train

Chamartin Station 3.7 km

Underground

Cartagena300 m

Prosperidad600 m

Bus

Bus stop 14.1 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Fine Themed Rooms

“I stayed in a fantastic Zaha Hadid room that seemed like a scene right out of a sci-fi movie. The unique design was amazing and created a truly nice experience. The large windows sorted us with fine views of the city, making my stay more fun.” view full review

Luxurious Bath Experience

“The bathroom in my room was excellent, with a spacious bathtub that had a reclined back for optimal comfort. They sorted us with high-quality toiletries and even had thoughtful details like a shoe cleaning sponge, making my stay feel extra luxurious.” view full review

Comfortable and Spacious

“The bedroom was remarkably spacious, and the bed was incredibly comfortable, ensuring a restful night's sleep. I also loved the modern amenities like remote control blinds, which added a touch of convenience to my stay.” view full review

Inviting Pool Area

“The pool area was beautifully designed and offered a perfect chill-out zone. It was equipped with comfortable lounge areas, and I appreciated that they sorted us with towels for guests. It truly seemed like an oasis where I could relax after exploring the city.” view full review

General

Non-smoking property
Free Wi-Fi
On-site car park
Handicap parking
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Allergy-free rooms
Lift
Currency exchange
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Services

Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Wake up service

Dining

Restaurant
Cafe

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Paid babysitting/ Child services

Spa & Leisure

Sun terrace
Garden area

Room features

Heating
Soundproofed rooms
In-room desk

Bathroom

Private bathroom
Free toiletries
Toilet

Media

Cable/ Satellite television

Location

Avenida America 41, Madrid, Spain, 28028

Map view

Avenida America 41, Madrid, Spain, 28028

City landmarks

Football Stadium

Santiago Bernabeu Stadium

2.1 km

Landmark

Calle Ponzano tapas

2.5 km

Landmark

Plaza de Toros de Las Ventas

2.3 km

Park

El Retiro Park

3.0 km

Landmark

Parque del Retiro

3.1 km

Museum

Prado National Museum

3.5 km

Museum

Museo Sorolla

2.4 km

Park

Berlin Park

1.6 km

Museum

Museo Nacional Thyssen-Bornemisza

3.4 km

Museum

Museo Lazaro Galdiano

1.6 km

Public Building

Cybele Palace

3.0 km

Square

Plaza Mayor

4.2 km

Museum

Plaza de Cibeles

3.1 km

Museum

Museo Nacional de Ciencias Naturales

2.4 km

Museum

National Archaeological Museum

2.5 km

Casino

Gran Via

3.7 km

Square

Puerta del Sol

3.9 km

Landmark

Museo Taurino de Madrid

2.0 km

Palace

Royal Palace of Madrid

4.5 km

Park

Parque del Oeste

1.1 km

Square

Plaza del Marques de Salamanca

1.9 km

Landmark

Torrespana

2.3 km

Square

Plaza de Colon

2.4 km

Landmark

Edificio AGF

1.1 km

Landmark

Estatua a Jose Cubero "Yiyo"

1.2 km

Landmark

Palacio de Cristal

3.2 km

Landmark

Community of Madrid Sports Centre

2.6 km

Landmark

Barrio de Salamanca

1.9 km

Gallery

Fundacion Juan March

2.8 km

Nearby

Numero Numero 2 Esquina Con Avenida de America Numero 37 Calle Corazon de Maria

Torres Blancas

140 m

Restaurants

Karrara Terrasse

40 m

Avenida de America 41

El rincon dela Rodriguez

120 m

Calle Corazon de Maria No 6

El Almacen

210 m

Calle Corazon de Maria 43

Vila Brasil

390 m

1 Calle Puenteareas

Restaurante el Molino Viejo

200 m

Calle Corazon de Maria 32

El Reblochon

360 m

Calle Clara del Rey 24

Lai Fusion Food

400 m

Clara del Rey

Reviews and Ratings

Feedback from previous guests about their experience.

4/5 based on 3216 reviews

#196 of 495 hotels in Madrid based on Tripadvisor

Robert

United Kingdom, March 2025

6.8/10

I enjoyed my stay at Hotel Puerta America, particularly the stunning design and unique room concepts that felt like an immersive art experience. However, I found some aspects lacking, like the need for better lighting and more friendly service. The breakfast buffet was decent but could use improvement. Overall, it's a nice spot if you're looking for a stylish environment, even though some amenities weren't as expected. 🌟🥐

Rooms

8.0

I stayed on the Norman Foster floor, and the room was light and airy, featuring an open plan bathroom and central shower. However, the lighting was complicated, and I missed having tea-making facilities. The safe was inconveniently located too. 🛏️✨

Service

6.0

Service was brisk, but not very friendly. I would have appreciated a warmer welcome and a bit more assistance during my stay. It felt a bit impersonal. 😕

Location

7.0

The location is decent, with a metro station just a short walk away, but it takes about 30 minutes to reach the city center. I found it a bit far for quick outings.

Dining

6.0

Breakfast offered a basic buffet that covered most options, but I've seen better at other 4-star hotels. I also found the dining options quite pricey for what was offered. 🍽️💰

Facilities

7.0

The hotel was in the process of adding new amenities like a pool area. While the interiors are striking, some elements are showing age, which detracted from the overall experience.

Alexander

United Kingdom, March 2025

7.4/10

Staying at Hotel Puerta America was an intriguing experience, as the design felt like living in an art installation (which I loved!). However, the practicality sometimes fell short, especially when it came to room layouts. The location is a bit far from major attractions, yet it offers good access to metro systems for getting around Madrid.

Rooms

6.0

I stayed on both the 1st and 8th floors, experiencing the stunning designs by Zaha Hadid and Kathryn Findlay. While I appreciated the unique concepts, some features were impractical, like the slippery shower floor and limited separation between the bathroom and main room. Overall, the beds were comfortable, but the layout left something to be desired.

Service

8.0

The hotel staff were attentive and genuinely helpful throughout my stay. They made every effort to accommodate my needs and offered great local recommendations. However, there were moments when the reception felt understaffed during busy times, which could lead to some delays.

Location

6.0

The hotel is positioned a bit north of the city center, making it necessary to use a taxi or metro to reach key attractions. However, I found it easy to navigate with the metro just a 5-minute walk away. For my purposes, it was acceptable, but I wouldn't recommend it if you want to be right in the action.

Dining

7.0

I enjoyed the breakfast with its diverse buffet options, which energized me for long days of exploring. However, I did notice that some restaurants were closed during my stay, limiting dining choices within the hotel for lunch or dinner.

Facilities

5.0

The fitness room was rather small with limited equipment, but I appreciated the condition of what was available. Meanwhile, some aspects of the hotel design, although visually striking, could hinder practical use (like the pool area feeling cramped).

Horace

United Kingdom, November 2024

5.4/10

My stay at Hotel Puerta America was a mix of highs and lows. The futuristic design of the Space Hub room blew me away, feeling like I was on a movie set. However, the experience was marred by frustrating issues like a lack of basic amenities and poor room isolation. Overall, while the creative flair is impressive, the practicality of the stay left a lot to be desired.

Rooms

5.0

The Space Hub room was stunning with a unique design, but it lacked essential items like water and had inconvenient plug placements. I struggled with light controls and experienced noise from outside, which was disappointing for a five-star hotel.

Service

5.0

While the staff was friendly, the check-in process took way too long, and I felt like I wasn't given enough information about the hotel's offerings, which could have enhanced my stay.

Location

6.0

The hotel is well-located near a metro station, making it easy to explore Madrid. But the area felt a bit isolated, with not much beyond the hotel.

Dining

6.0

Breakfast options were decent, but I felt rushed as they prepared to close. It would be nice to have a more relaxed experience.

Facilities

5.0

Amenities like the rooftop observatory were closed, and the room's tech felt more confusing than helpful. Room service was slow and overpriced, which added to my dissatisfaction.

Jason

United Kingdom, November 2024

5.6/10

I had a comfortable stay at Hotel Puerta America, enjoying the amazing design of my room on the Norman Foster floor. However, I did find some areas for improvement, especially with the breakfast options and service quality. The bathroom was a standout feature, but minor inconveniences like the lack of tea-making facilities left something to be desired.

Rooms

8.0

My room felt light and airy, with an open-plan bathroom and a comfortable bed. The design was certainly eye-catching, though I struggled a bit with the complicated lighting controls.

Service

6.0

While the staff was efficient, I noticed that their demeanor could have been friendlier. A simple smile could go a long way in making guests feel welcome.

Location

7.0

The hotel is near a metro station, making it easy to navigate around Madrid, but it's a bit far from the central attractions. I appreciated the airport shuttle service, which was quick and convenient.

Dining

5.0

The breakfast had a good variety but didn't quite measure up to other 4-star hotels I've stayed at, especially for the price. The restaurant meals were okay, but I was disappointed by the use of frozen chips in a 5-star hotel.

Facilities

7.0

The hotel looks set to open a pool space soon, which will be a great addition. However, some amenities felt a bit lacking, like the missing tea-making facilities in my room.